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General Information
The Beach Properties office is open:
Monday-Friday: 9am to 5:30pm
Saturday: 9am to 5pm
n Sunday: 10am to 4pm
In case of an emergency after hours, call 843-384-4432.
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Our staff members handle all emergency calls after
hours; they do not go through a call center. Please restrict
these calls to true, immediate emergencies. If it can wait
until the following day, it would be greatly appreciated.
Items that are not emergencies can be left on the
voice mail by calling 843-341-2172 option 2 or addressed
to our staff during business hours.
Emergency Contact Information
Emergency: Fire, Medical, Police
Sheriff’s Department (non-emergency)
n Beach Patrol
n Poison Control Center
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911
843-524-2777
843-785-3494
800-222-1222
Mail Please do not mail directly to the home or villa you
are renting. Our physical address for packages shipped
through UPS, FedEx, USPS, etc. is 64 Arrow Rd., Hilton Head
Island, SC 29928. Monthly rentals should call our office for
mail instructions.
Fax Services
Staples: 11 Palmetto Bay Rd #101
n UPS Store: 33 Office Park Rd.
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843-842-3869
843-842-3171
Visitor Passes If you are expecting visitors, please call
the Beach Properties of Hilton Head office during business
hours and we will call in passes for you. Please note you
will be charged an additional fee for extra passes for
Palmetto Dunes and Sea Pines Resort. Daily car passes
may be purchased at the Palmetto Dunes or Sea Pines
gate for a fee.
Security
Palmetto Dunes
Sea Pines Resort
n Sea Crest (On-Site Manager)
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843-785-1120
843-671-7277
843-785-8214
Prohibited Vehicles Trailers, U-hauls, motor homes,
motorcycles, commercial and/or recreational vehicles
are prohibited in Palmetto Dunes, Sea Pines and all villa
complexes. No watercraft trailers (boats, jet skis, etc.) are
allowed in any of these plantations without prior arrangements for dry dock and/or boat slip. Please call Plantation
Security for additional information. You may also contact
Public Storage at 843-842-6903. They are located on Hwy.
278 behind the Hilton Head Diner.
Checkout time is 10am. If you will be departing earlier,
please let us know by calling 843-341-2172 option 2 or
simply enter 123456* on your front door as you leave. This
is very helpful for housekeeping as they prepare for the
next arrival.
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Lock Outs If you should get locked out during office
hours please call our office at 843-341-2172 option 2. If it
is after hours, please call our emergency number at 843384-4432.
Housekeeping service is provided before you arrive and
after you depart. Mid-stay service can be obtained for an
additional charge. Please call our office at 843-341-2172
option 2 to make arrangements for a mid-stay cleaning.
If anything requires attention, please report it to our
office at 843-341-2172 option 2. If circumstances of a
non-critical nature arise during evening and/or weekend hours, we ask for your patience and understanding
knowing that these issues will be addressed promptly the
following day.
Trash is picked up at the homes. Because trash is picked
up midweek and Saturdays, please make sure you put
your trash out periodically during your stay rather than all
at once before you depart. Each home has a trash pickup area outside. You do not need to put your trash at the
curb, but please put it in plastic bags and place the bags
inside the trash cans where appropriate.All oceanfront
villas will have trash chutes in the hallways. All other villas
have a service area beside or behind the building.
Recycling Property specific recycling information can
be found in your property as this information varies in
each home/complex. You can always take your items
to the Hilton Head Recycling Center on Dillon Road. This
location recycles glass, aluminum cans, magazines and
newspapers. They are open 7am–7pm, six days a week
(closed on Wednesdays). You can contact them at 843681-3731.
Refrigerators are one of the most commonly
reported maintenance problems. Please do not
overload the refrigerator or freezer with warm food
and drinks. Please leave the dials set at C-5 (midrange). Changing the setting may close the damper, which will stop air from circulating in the refrigerator, and only cool the freezer. Also, please keep
the doors closed as much as possible. It can take
24-48 hours for the refrigerator to get back on track.
Dishwashers Leaking dishwashers are another commonly reported problem. Many times the leak is the result
of the wrong detergent being used. Please do not use
liquid dishwashing detergent or laundry detergent in the
dishwashers. Use a detergent made specifically for dishwashers. If you have mistakenly used the wrong kind of
detergent and the dishwasher is leaking as a result, run
it through at least one cycle to clear the detergent from
the washer. If that does not solve the problem, contact
our office.
