HRABP - Draft 8 - Flipbook - Page 45
Activity
Timescale
Resources
Outcome
Review the approach to
gathering tenant feedback
and satisfaction
Ongoing
Within existing
resources
Refreshed approach to assessing
tenant satisfaction to inform
service improvement planning
Benchmark service with
other landlords through
HouseMark
Summer
2020
Within existing
resources
Core benchmarking data
uploaded to HouseMark for full
organisational review
Deliver the new homes
programme
Ongoing
Within existing
resources but unable
to control issues
outside of the teams
control such as land
availability, planning
etc.
Deliver the projected number
of new homes stated in the
business plan to 2022
Review the Retired Living
Summer
schemes and prepare report 2019
Within existing
resources
Report to be available
reviewing current Retired Living
accommodation with proposals
for the future to ensure good
quality and popular housing for
the older generation.
Manage and maintain
all council owned homes
to ensure customer
satisfaction levels exceed
85%.
Ongoing
Within existing
resources
Maintaining high satisfaction
with tenants in the housing
service delivered.
Getting the most out
of existing homes –
improve the efficiency
of the housing stock but
encouraging tenants to
downsize.
Spring
2020
Current staffing
resource but
additional finance may
be required.
Reducing the level of underoccupation in the housing stock,
helping to alleviate the housing
burden on the Council.
Specialist support and
Summer
accommodation for groups 2020
with special needs
Current staffing
resource but
additional finance
may be required for
consultants etc.
Delivering a range of
accommodation to help our
partners meet their statutory
responsibilities and reduce the
burden on the public purse.
Working in partnership
with other departments to
deliver regeneration and
economic development.
Long term objective
that will require
additional staffing
resource
Successfully contributed to the
delivery of the Lowestoft and
Outer Harbour Area Action Plan
2022
These actions will be monitored and updated on a regular basis on the Service Plan Action Report.
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