ActivityTimescaleResourcesOutcomeReview the approach togathering tenant feedbackand satisfactionOngoingWithin existingresourcesRefreshed approach to assessingtenant satisfaction to informservice improvement planningBenchmark service withother landlords throughHouseMarkSummer2020Within existingresourcesCore benchmarking datauploaded to HouseMark for fullorganisational reviewDeliver the new homesprogrammeOngoingWithin existingresources but unableto control issuesoutside of the teamscontrol such as landavailability, planningetc.Deliver the projected numberof new homes stated in thebusiness plan to 2022Review the Retired LivingSummerschemes and prepare report 2019Within existingresourcesReport to be availablereviewing current Retired Livingaccommodation with proposalsfor the future to ensure goodquality and popular housing forthe older generation.Manage and maintainall council owned homesto ensure customersatisfaction levels exceed85%.OngoingWithin existingresourcesMaintaining high satisfactionwith tenants in the housingservice delivered.Getting the most outof existing homes –improve the efficiencyof the housing stock butencouraging tenants todownsize.Spring2020Current staffingresource butadditional finance maybe required.Reducing the level of underoccupation in the housing stock,helping to alleviate the housingburden on the Council.Specialist support andSummeraccommodation for groups 2020with special needsCurrent staffingresource butadditional financemay be required forconsultants etc.Delivering a range ofaccommodation to help ourpartners meet their statutoryresponsibilities and reduce theburden on the public purse.Working in partnershipwith other departments todeliver regeneration andeconomic development.Long term objectivethat will requireadditional staffingresourceSuccessfully contributed to thedelivery of the Lowestoft andOuter Harbour Area Action Plan2022These actions will be monitored and updated on a regular basis on the Service Plan Action Report.45
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