HRABP - Draft 8 - Flipbook - Page 44
Activity
Timescale
Resources
Outcome
Investigate the
implementation of an
effective repairs recharges
policy
March 2019
Within existing
resources
Review the potential for the
recovery of costs of repairs which
are the tenants’ responsibility
with a recommendation for
members.
Manage void turnaround
Ongoing
figures to minimise rent loss
Within existing
resources
Review tenant engagement Summer
strategy to ensure tenant
2019
involvement is encouraged
and facilitated
Within existing
resources
A revised strategy meets with
the objectives of the most recent
Government guidance.
A revised strategy meets with
the objectives of the most recent
Government guidance.
Continue to manage and
maintain the housing stock
effectively & efficiently,
ensuring that properties
continue to be maintained
to a good standard.
Ongoing
Within given annual
That the housing stock
budgets detailed in
investment is maintained and
the HRA business plan remains in a good standard
and satisfaction levels maintain
current high levels.
Deliver an improved
repairs and maintenance
service through:
Summer
2019
Additional financial
resource for software
equipment and
licences will be
required
Improved efficiencies and
service to tenants with mobile
technology and introduction of
self-service portal to include selfreporting for repairs.
Improve average energy
efficiency for council
properties
Ongoing
Within existing
resources
Continued improvements in
energy efficiency within the
housing stock providing a
significant contribution to
managing fuel poverty.
Undertake fundamental
review of policies and
procedures to ensure
service is ‘Fit for Purpose’
Ongoing
Within existing
resources
Policies in place that reflect best
practice/current legislation.
1. Enhancement of
mobile technology
for repairs team;
2. Online reporting of
Repairs to be introduced
44 East Suffolk HRA Business Plan 2018 - 2048
