ActivityTimescaleResourcesOutcomeInvestigate theimplementation of aneffective repairs rechargespolicyMarch 2019Within existingresourcesReview the potential for therecovery of costs of repairs whichare the tenants’ responsibilitywith a recommendation formembers.Manage void turnaroundOngoingfigures to minimise rent lossWithin existingresourcesReview tenant engagement Summerstrategy to ensure tenant2019involvement is encouragedand facilitatedWithin existingresourcesA revised strategy meets withthe objectives of the most recentGovernment guidance.A revised strategy meets withthe objectives of the most recentGovernment guidance.Continue to manage andmaintain the housing stockeffectively & efficiently,ensuring that propertiescontinue to be maintainedto a good standard.OngoingWithin given annualThat the housing stockbudgets detailed ininvestment is maintained andthe HRA business plan remains in a good standardand satisfaction levels maintaincurrent high levels.Deliver an improvedrepairs and maintenanceservice through:Summer2019Additional financialresource for softwareequipment andlicences will berequiredImproved efficiencies andservice to tenants with mobiletechnology and introduction ofself-service portal to include selfreporting for repairs.Improve average energyefficiency for councilpropertiesOngoingWithin existingresourcesContinued improvements inenergy efficiency within thehousing stock providing asignificant contribution tomanaging fuel poverty.Undertake fundamentalreview of policies andprocedures to ensureservice is ‘Fit for Purpose’OngoingWithin existingresourcesPolicies in place that reflect bestpractice/current legislation.1. Enhancement ofmobile technologyfor repairs team;2. Online reporting ofRepairs to be introduced44 East Suffolk HRA Business Plan 2018 - 2048
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