Housing Asset Management Strategy 2019 - 2024 - Report - Page 20
Our Actions
Information technology - The use of technology and the role it can
play in bringing efficiencies to the housing maintenance services have
been recognised with the operation of an effective asset management
system (Keystone) for 10 years. This has been critical for the modelling
of our stock investment that has informed the HRA Business Plan.
However, there is a recognition that our customer interface for reporting
repairs and the remote working technology for our workforce needs to
be improved and during 2018 resources were committed to improve
this area. We fully expect to see a step change in the use of technology
in relation to how we maintain our stock and deliver services to
our customers.
Private
Public
Private sector - We have carried out an increasing amount of work for the
private sector to bring additional revenue to the Council. We currently
carry out disabled adaptations in the private sector in coordination with
our Private Sector Housing Team, as well as scaffolding installations for
private businesses and public bodies.
Additionally, we work closely with our private sector colleagues to
improve long term problematic empty properties in our district as well
as undertaking Disabled Facility Grants on behalf of Great Yarmouth
Borough Council.
Housing service across East Suffolk Council - With the growth of the
housing service through new development and acquisitions across the
whole of the new East Suffolk district, there will be new and unique
challenges that will face us. We have stated our intention to develop
in the south of the district over the life of our HRA Business Plan, this
will be in a considered way which takes into account the demand for
housing and our ability to manage and maintain the homes.
20
Action 06
Deliver an improved repairs
and maintenance service
through enhanced mobile
technology and online
reporting to commence
introduction during 2021 as
part of phased process.
Action 07
Continue to develop the
expansion of the Housing
Maintenance service into
the private sector to bring
additional financial resource to
the Housing Revenue Account.
Action 08
Develop a plan for the delivery
of new housing across the
district that is efficient and
cost effective.
