Food and Health & Safety Service Plan 2024-25 - Flipbook - Page 78
Appendix 18
Corporate complaints recieved in 2023/24
Corporate complaint statistics: 1 April 2023 to 31 March 2024
Food and
Safety Team
2023/24
Total
complaints
Justioed
Unjustioed
To be
determined
0
0
0
0
To solve customer concerns swiftly, SCPHA accept complaints about
its services directly via email. These complaints are investigated by a
complaint owner who is independent to the import(s) in question.
Sufolk
Coastal
Port Health
Authority
If the customer is not satisoed after an investigation has concluded,
they are directed to the East Sufolk Council complaints system, with
potential for review from another service area if required.
We provide a complaints Tracker that9s reviewed BIWEEKLY by the
leadership team to understand any root causes.
Corporate
Health and
Safety Team
2023/24
0
0
0
0
WE ARE EASTSUFFOLK
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