Food and Health & Safety Service Plan 2024-25 - Flipbook - Page 73
Appendix 13
Customer satisfaction in 2023/24
Source: Surveymonkey
Business satisfaction responses: 111 in 2023/24
Strongly
agree
Agree
Neither
agree/
disagree
Disagree
Strongly
disagree
I felt my business was
treated fairly
2023/24
80.91%
11.82%
2.73%
0.00%
4.55%
I felt the contact
was helpful
2023/24
75.45%
17.27%
2.73%
0.00%
4.55%
Communication
was clear
2023/24
80.18%
13.51%
1.80%
0.90%
3.60%
WE ARE EASTSUFFOLK
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