DTP White Glove Services - Full - Flipbook - Page 17
DTP SUPPORT
DTP Managed Support
As an advanced service to the manufacturer
support, customer logs a ticket with DTP
service desk, DTP service desk will provide
remote diagnosis and a DTP engineer will
provide onsite part replacement /
hardware support.
DTP Onsite Engineers
Level 1
Level 2 Level 3
•
DTP onsite PC Engineer
to integrate as part of the
customer’s IT support
•
DTP onsite PC Engineer
to integrate as part of the
customer’s IT support
•
Carry out hardware
break/昀椀x, installations
and moves, and image
deployment
•
Carry out hardware
break/昀椀x, installations
and moves, and image
deployment
Part funded / fully
funded via rebate
payments
•
•
Part funded via
service credits
(min. estate size:
8k units)
•
DTP onsite multi-skilled
PC & Print Engineer to
integrate as part of the
customer’s IT support
•
Carry out hardware
break/昀椀x, installations
and moves, and
image deployment of
customer’s estate of
PC’s & printers
•
Fully funded by
the customer
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