DTP White Glove Services - Full - Flipbook - Page 15
DTP SUPPORT
Manufacturer Support
Standard
Customer logs a ticket directly with HP via the
MySupport portal – HP will provide remote
diagnosis and HP will provide onsite part
replacement/hardware support.
Enhanced
Customer logs a ticket with DTP service
desk, DTP service desk log a ticket with
HP via the MySupport portal on behalf of
the customer – HP will provide remote
diagnosis and HP will provide onsite part
replacement/hardware support.
DTP Proactive Care Pack
Identify, prevent and resolve employee
device issues.
DTP’s Proactive Care Pack modernises the
current next business day, onsite break-昀椀x
support experience by resolving HP PC issues
before they become a real problem.
Leverage the telemetry power of the HP
TechPulse platform to proactively monitor
device health - this AI-driven automation can
request service for your users before they
experience a device disruption or failure.
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