Everyday – Public - Flipbook - Page 7
Standard Terms & Conditions
OPENING ORDERS
SPLIT CASES
All new accounts must complete a new account form
prior to the initial order being shipped.
Goods must be ordered in full cases or displays.
TERMS
It is the responsibility of the retailer to maintain proper inventory control and to rotate product on their shelves. Credit
will not be issued for goods which have passed the best before
date if the goods were received by the customer more than 3
months previous. Goods are not supplied on a guaranteed sale
or return basis.
Opening orders are shipped by credit card payment at time
of shipping. We accept both Visa and Mastercard. After two
orders, customers may apply for terms by filling out a credit
application. Once terms are approved, payment must be
made by cheque, electronic funds transfer, or email money
transfer within 30 days of the invoice date (net 30).
Please contact our office or your Dovetale representative
to receive an application form. Terms for customers with
dishonoured payments will revert to credit card payment.
OPENING ORDERS
Prices are subject to change without notice. Updated pricing
can be accessed online through our customer portal.
MINIMUM ORDER
The minimum opening order is $500.
Minimum re-order is $250.
BACK ORDERS
1. All back orders less than $250 are automatically cancelled.
2. Back ordered items available within 14 days of the original
shipment will be automatically shipped when available,
unless otherwise noted on the new account form that back
orders are not accepted.
3. Items available within 15 to 21 days of the original shipment
will only be shipped once we receive confirmation from
you or your Dovetale representative.
4. Items back ordered for greater than 21 days will be cancelled.
SHELF LIFE
Shelf life on products varies by item from 3 months to
24 months. Goods shipped will always have a minimum
3 month shelf life unless flagged as a short shelf life item
in the catalogue. Any exceptions will be confirmed
with the customer prior to shipping.
INVENTORY CONTROL
SHIPPING
Orders are shipped by FedEx for small parcels or LTL for heavy
or larger pallet orders. A fixed freight charge of 3% of the
invoice value on orders over $1000 (e.g., A $1500 order would
have a discounted freight charge of $45) will be applied to all
orders shipped to the ten provinces in Canada.
Shipping terms include delivery from Dovetale Collections to
the customer’s door. Due to the weight and size of some orders
over $1000, palletized shipping may be required. For locations where a receiving dock to receive pallets is not present,
palletized shipments will be delivered to the customer’s door.
Provided the receiving door is large enough for a pallet to pass
through, inside delivery of palletized shipments for customers
is available from the delivery company for an additional charge
of $45.00. This amount will be automatically charged to your
invoice unless it is specified that inside delivery is not required
on your order. Should you have any questions regarding these
shipping terms, please contact our office or your Dovetale representative. Shipping terms do not include appointment fees.
DAMAGES/DISCREPANCIES
Any issues concerning the condition of merchandise received
must be reported to head office within 10 days of receipt of
goods. No claims received after 10 days will be permitted. In
the event of damages, pictures of damaged units are required
to submit any claims to the carrier. Claims may be rejected if
sufficient images are not provided.
Dovetale Collections Standard Terms & Conditions are subject
to change at any time. For our most current Terms & Conditions,
please visit our website at dovetalecollections.com
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