Prospecting Brochure 2022 - Other - Page 5
84%
believe Toolbank
has made a
noticeable
positive
difference to
their company
Why
Toolbank’s
customer’s
feel valued:
5
Personalised Service
Stock Availability
Efficient
Informative Go the Extra Mile
Product Availability
Fast Response
Consistent
Priority Access
92%
Prompt
Friendly
Relationship
of customers
feel valued
by Toolbank
Problem Solver
Polite
Helpful
Competitive Prices Long Relationship
Detailed
Competitive Pricing
Pricing Effective Problem Solving
Good Relationship
Caring
Good Stock Availability
Knowledgeable
Service Regular Contacts
8 out of 10
98%
said Toolbank
were the same
(45%) or better
(53%) than
other suppliers
they deal with
say service levels have remained high
compared to pre-pandemic levels
92%
average
satisfaction
score given
by customers
Statistics based on customers that expressed an opinion. Independent research conducted in September 2022 by MRA Research
