Toolbank’s customers:We are committed to offering the highest level of serviceand being the best in class solutions provider.4That’s why we value our customers’ feedbackWe commissioned an independent research agency to carry out150 in-depth Qualitative customer surveys so we could get a betterunderstanding of how we were performing and where we could furtherenhance our already high level of service offering.Here’s what our customers think of us.7/10are more concerned about ease of orderplacing and delivery than about price aloneWhy Toolbank’s service stoodout versus competitor’s:96%Offer Better ServiceEnabled GrowthEase of E-commerceStock AvailabilityExcellent ServiceConvenienceCommunicationBest PriceNo Minimum OrderNew ProductsFriendly ServiceTimeoutSpecial Offers HelpfulProduct RangeReliablegave a positiveresponse regardingToolbank’s deliveriesQuality ToolsNext Day DeliveryEnables EfficiencyGood BrandsAccess to Offsite StockReceptive to IdeasService ReliabilityUp to Date InfoMain SupplierEnabling GrowthAccessibilityCompetitive Pricing Popular with customers
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