Prospecting Brochure 2022 - Other - Page 4
Toolbank’s customers:
We are committed to offering the highest level of service
and being the best in class solutions provider.
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That’s why we value our customers’ feedback
We commissioned an independent research agency to carry out
150 in-depth Qualitative customer surveys so we could get a better
understanding of how we were performing and where we could further
enhance our already high level of service offering.
Here’s what our customers think of us.
7/10
are more concerned about ease of order
placing and delivery than about price alone
Why Toolbank’s service stood
out versus competitor’s:
96%
Offer Better Service
Enabled Growth
Ease of E-commerce
Stock Availability
Excellent Service
Convenience
Communication
Best Price
No Minimum Order
New Products
Friendly Service
Timeout
Special Offers Helpful
Product Range
Reliable
gave a positive
response regarding
Toolbank’s deliveries
Quality Tools
Next Day Delivery
Enables Efficiency
Good Brands
Access to Offsite Stock
Receptive to Ideas
Service Reliability
Up to Date Info
Main Supplier
Enabling Growth
Accessibility
Competitive Pricing Popular with customers
