DJO Product Guide AUS - Flipbook - Page 286
ELECTROPHYSICAL
AGENTS
TERMS & CONDITIONS
The following Terms and Conditions will apply to any orders placed or transactions made with Enovis™ (trading as DJO Global Pty Ltd.)
in Australia and New Zealand. Please contact Customer Service on 1300 66 77 30 (AU) or 0800 60 60 40 (NZ) should you have
any questions about our Terms and Conditions below.
TABLES &
TRACTION
.
Orders
Orders are accepted by phone, email or through the DJOStore
websites. Orders of in stock items will be dispatched within 1-2
working days of receipt of confirmed order from customer (unless
prepayment is required).
BRACING &
SUPPORTS
Availability of Products
Products in this catalogue are subject to availability. Enovis aims
to dispatch all items ordered within 48 hours of confirmation of
order, but please check on product availability when placing your
order. Some products in this catalogue are ordered on request
only or could be out of stock. Please check with our Customer
Service team on expected delivery dates for out of stock or
ordered on request items.
EXOS®
Pricing
All Enovis prices are subject to change without notice. Prices
charged on orders will be current list price for the Account at time
of order. Please ask Customer Service if you require confirmation
of prices when placing your order.
HOT & COLD
THERAPY
Goods and Service Tax (GST)
Goods and Service Tax (GST) will be charged where applicable.
Many of our products are GST exempt as outlined by the
Australian Taxation Office. All prices quoted by Enovis will be GST
exclusive. If you require clarification whether an item attracts
GST please contact Customer Service.
VASCULAR
Delivery / Delivery Charges
Freight charges will apply on all orders and can vary depending
on package size, weight, and destination. Please ask for
confirmation of delivery charges when placing order. Enovis aims
to deliver all orders as quickly as possible, but as Enovis
outsources all deliveries to third party freight companies we
cannot guarantee delivery times.
CPM
Non-Account Holders
Goods can be supplied to Non-Account Holders on a
prepayment basis. Enovis accepts prepayment by Visa,
MasterCard or Direct Deposit.
Return of Goods
Enovis is under no obligation to accept a return of goods from
the customer due to ordering error, item no longer required,
sizing error, unsuitability or surplus to requirements etc. For
return of goods under these circumstances the purchaser will
need to contact Customer Service to arrange a Return of Goods
Authority. No attempt should be made to return goods without
prior authorisation. Enovis will not accept any responsibility
for unsolicited returns. For Enovis to accept any returns, the
goods must be unused and returned in their original condition
and packaging. All goods must be returned at the purchasers’
expense. A 15% restocking fee will be charged on all returns,
but may be waived at the discretion of Enovis.
Enovis will under no circumstances authorise returns more than
30 days after the receipt of delivery to the purchaser.
Warranty/ Faulty Goods
Enovis will warrant all goods in line with Manufacturer’s
Warranty, provided the goods have been used in accordance with
the user instructions. The Warranty period is valid from the initial
date of purchase from DJO Australia New Zealand for the period
of time stated. Warranties cover parts and materials used in
the manufacture of the product. Warranties will not apply to
defects resulting from improper use, operator error, use outside
of manufacturer’s specifications and the limits of products
intended use.
Maintenance and cleaning instructions must be followed to
ensure warranties remain valid. Please contact the Customer
Service team for warranty details on goods in our range. If the
purchaser has identified the product is faulty within the warranty
period, they must notify Customer Service immediately with
details of the fault and Invoice details. Enovis cannot warranty
goods without invoice details.
Catalogue Descriptions
Enovis has made every effort to ensure all product pictures and
descriptions are accurate at time of publishing, but specifications
and product availability may change without notice.
Force Majeure
TAPES, BANDAGES
& CASTING
EXERCISE &
RECOVERY
Regular customers of Enovis are encouraged to open a 30-day
account (from date of invoice). Account holders must agree
to a minimum spend of $1,000 p.a.. Accounts may be subject
to an interest rate of 3% per month on all overdue amounts.
Prepayment may be required for any special orders or large
capital expenditures by new customers
Enovis shall not be held liable for any loss or damage caused
by circumstances beyond its control. This includes but is not
limited to an act of God, terrorism, war, pandemics, government
restrictions, industrial disputes, import or exports regulations,
civil disturbance and product supplier issues. Should any of
these events occur, Enovis reserves the right to cancel or
suspend any contracts without incurring liability for any loss
or damage caused.
Title of Goods
Copyright
Title (Ownership) of Goods does not pass to the Purchaser
(Customer) until full payment of the invoiced amount has
been made.
All content for Aircast®, Artromot®, Chattanooga®, Compex®,
DonJoy®, Dr Comfort®, Exos® and Procare® is subject to copyright
protection under Enovis™ Corporation.
30 Day Account (from date of invoice)
Incorrect Delivery, Non Delivery or Damaged Goods
DR. COMFORT®
& ORTHOTICS
Please notify the Enovis Customer Service team with invoice
details within 7 working days of receipt of any orders that have
arrived damaged, incomplete, or incorrect. Any claims made after
7 days from receipt of delivery will not be accepted.
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