City Living Brochure - Flipbook - Page 4
REGISTRATION AND REFUND INFORMATION
Registration and Refund Information
REGISTRATION PROCEDURE FOR CITY PROGRAMS
REFUND INFORMATION
Classes must be paid for in full prior to the first class meeting.
Enrollment may be completed at the Registration Office or online
at www.culvercity.org/active. We accept cash, money orders,
checks, VISA or MasterCard. Credit cards must be presented in
person or saved to your ActiveNet account.
GENERAL REFUND GUIDELINES:
REGISTRATION DATES
Residents: April 1, 2024
Non - Residents: April 8, 2024
PROGRAMS AND ACTIVITIES REFUND GUIDELINES:
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No refunds, transfers, or cancellations will be granted after
the second activity/program day.
Refunds/prorations will not be given for missed days nor
may they be made up due to participant illness or absence.
Refunds requested at least 7 days prior to the start of an
activity will be granted a full refund.
Refunds requested 6 days prior to and/or before the second
activity/program day will be issued a refund less a 15%
processing fee.
CREATE AN ACCOUNT ON-LINE
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OUTDOOR RENTALS REFUND GUIDELINES:
Visit www.culvercity.org/active.
Click on the “create an account” in the upper right corner.
Enter your email address in the box.
Click on the green box that says “Next”.
Enter your first name, last name, date of birth, create a
password and confirm your password. Check the two boxes.
6. Click on the green box that says “Next”.
7. Enter your gender, address and phone number.
8. Create your security question, fill in your answer and then
confirm your answer.
9. Check the “I’m not a robot box”.
10. Click on the green box that says “Submit”.
REGISTER FOR A CLASS OR ACTIVITY ONLINE
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Login at www.culvercity.org/active.
Click on the “Activities” link- the second word on the gray bar
below the green logo/picture.
If you know the name of the course you would like to register
for, enter it in the search bar.
If you would like to browse the activities we are offering, you
can search by date, age group, or program area using the side
bar or the drop down menu under the activities link in the
gray bar at the top of the page.
Select the course dates and times you would like to enroll in
and add them to your cart.
Enter the participant’s information or choose your
participant.
Read the waiver and initial the box next to it.
Enter your payment method.
HAVE ANY QUESTIONS, SUGGESTIONS OR CONCERNS?
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All refunds must be requested at www.culvercity.org/refund.
Refunds will be issued either in the form of a credit to your
Culver City ActiveNet account, back to the card of purchase or
by check. Check refunds may take up to 2-6 weeks to process.
Refunds issued back to the card of purchase or to your Culver
City ActiveNet account may take up to 72 hours to process. Full
refunds will be extended when a program or rental is canceled
by the City.
Give us a call: (310) 253-6650
Visit us online: www.culvercity.org
Email us: info.recreation@culvercity.org
Register for programs: www.culvercity.org/active
Report any issues or concerns: www.culvercity.org/contact-us
FOLLOW US ON
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There will be no refunds for any cancellations or
rescheduling of a rental without 7 days’ notice.
Refunds requested at least 7 days prior to the rental will be
granted a refund less a 15% processing fee.
BUILDING RENTALS REFUND GUIDELINES:
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There will be no refunds for any cancellations or
rescheduling of a rental without 14 days’ notice.
Refunds requested at least 14 days prior to the rental will be
granted less a 15% processing fee.
RESCHEDULING GUIDELINES:
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Location/date/time changes can be made up to 7-14 days
prior to rental for an additional 15% processing fee.
The new rental must be booked at the time of cancellation of
the original rental.
The rescheduled rental must take place within 90 days of the
original reservation date.
There will only be one rescheduling allowed per rental.
Refunds will not be granted in the event the rescheduled
rental is canceled.
RESIDENT / NON-RESIDENT STATUS
You can verify if your home address falls within Culver
City boundarie. Please visit https://gisproxy.culvercity.org/
Html5Viewer/index.html?viewer=ExternalInfo.ExternalInfo
and use the search box in the upper right hand corner to look up
your property address.
*Programs and prices are subject to change.
@CULVERCITYPRCS
