CSAA IG ESG Report 2022 - Flipbook - Page 3
From Our CEO
2022
ESG Report
BACK TO TOP
From Our CEO
Environmental
succeeding and where we need to
work harder and add transparency
to the process.
2023 marks the third year that
CSAA Insurance Group has issued
an Environmental, Social and
Governance (ESG) report. Over that
time, I have occasionally been asked
by friends, colleagues and CEOs at
other companies what prompted us
to evolve from reporting on corporate
social responsibility to an ESG model
largely created for investors to better
understand potential investments.
While CSAA is not a public company,
the ESG framework provides a
rigorous structure for reporting to
our customers, employees, vendors,
regulators, and other stakeholders.
It helps us to prioritize what matters
most, capture data on where we are
For an insurer, the Environmental
aspect is critical. It is a business
imperative, given the role we play in
helping policyholders who experience
losses due to climate-related impacts.
With increasing frequency and severity
of wildfires, hurricanes, and other
weather events, it is incumbent on the
industry to work to reduce the effects
of climate change.
These efforts have intersected with
the shift to remote work, and we
now include emissions associated
with home offices in reporting on
our progress toward achieving
decarbonization. We are happy to
report 45% emissions reduction from
our 2016 baseline, inclusive of Scopes
1, 2 and 3 (business travel, employee
commute, and home offices).
The Social part of ESG is a constant
reminder that our business is about
the people who make up our company
and who we serve. We want to ensure
that CSAA provides a welcoming
and rewarding environment for our
increasingly diverse team and ensure
Social
Governance
that they can take pride in their work
and their employer as we compete for
talent. We strive to do good within our
walls and in the communities where
we do business.
In 2022 we devoted significant effort
to the Future of Work, an exciting
initiative to rethink how the working
world is going to look moving forward.
This work spans everything from
employee choice of workplace (office,
home, or hybrid) and development of
long-term skills to shaping our culture
in terms of how we connect, create
and collaborate. Learn more about
this initiative on page 27.
Governance has historically been an
area of strength for CSAA, and ESG
reporting helps ensure it remains so.
When governance is working, it is
easy to assume no change is required.
While that can be true, the ESG
framework forces us to take a hard
look at whether we can improve
existing practices. As technology
continues to evolve, so do threats and
solutions, and CSAA takes every effort
to be vigilant about these changes.
Governance saw significant
advancements across everything
from data privacy to compliance,
but most notable is the filing of the
Task Force on Climate-Related
Financial Disclosures (TCFD). We
consider climate change a top risk
and are working to integrate climate
impacts into our planning across all
aspects of our business. Adopting
recommendations from our TCFD
report will help us better prepare
for impacts to our business and
policyholders.
As you can see, ESG reporting
helps us be a better CSAA because
it reminds us of who we are and
provides a framework to share
our progress and vision for a better
future across everything we do.
Thomas M. Troy
President and Chief Executive Officer
