CSAA IG 2023 Impact Report 0424 Rev1 - Flipbook - Page 6
Planet
Our Impact
2023
From Our Interim CEO
• To advance our climate journey, we
have met our goal of a 50% reduction
of greenhouse gas (GHG) emissions
by 2025 (with a 2016 baseline)—well
ahead of plan (Scopes 1, 2 and 3,
inclusive of business travel, employee
commute, work-from-home energy,
and paper use).
• To reduce paper usage, we grew
paperless customers to 32.5%
of our policies (up from 30%
in 2022) and continued to invest
in enhancing digital payment and
self-service capabilities.
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Practice
’23
commitment to transparency and
accountability, we again filed with
CDP and are proud that our grade
improved from a C to a B.
