CSAA IG 2023 Impact Report 0424 Rev1 - Flipbook - Page 33
People
Our Impact
2023
From Our Interim CEO
Planet
Practice
Future of Work
CSAA has aggressively embraced
new ways of working, including
a companywide hybrid work model
that leads with flexibility and
employee choice.
Our Future of Work initiative
encompasses all aspects of the
employee experience, from work
environments to benefits and
healthcare, with the goal of enabling
our employees to seamlessly
connect, create and collaborate
across boundaries to improve the
employee experience while delivering
business results. This has meant
reevaluating everything from our
talent strategies to the design of
our workplace to the design of our
culture.
As a result, in 2023 employee
turnover at CSAA was at an all-time
low and applications for open roles
at an all-time high, with employees
appreciating the flexibility, in addition
to other benefits, such as lowered
commuting costs.
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People
Unlike what we saw in 2023 with many
other companies, CSAA does not
have a return-to-office mandate in
place. Approximately 90% of CSAA’s
employees are working remotely full
time. The company is focused on
flexibility and creating purposeful
and intentional in-person gatherings
where it makes sense.
With CSAA’s distributed workforce,
the hybrid model allows our
employees to work from home, in
an office, or a combination of home
and office. This flexibility allows the
company to customize its approach
based on the individual as well as
business needs.
An additional benefit to focusing
on employee choice and hybrid
work is access to new talent pools.
Historically, the vast majority of
CSAA’s hiring was near our major
regional locations or working with
people to relocate. Our approach has
allowed CSAA to hire coast-to-coast.
We now have access to the talent we
need anywhere in the lower 48 states,
and new hires keep their lives where
they already reside. We went from
having employees in approximately 26
states to approximately 42 states; and
in terms of talent attraction, we had
more applicants in 2023 than ever
before, going from ~25K applications
in 2022 to ~80K in 2023.
It is not only about new talent. We
are committed to continuing to
develop current employees as well.
CSAA has identified critical skills
for our Future of Work—those that
are most important for a hybrid/
remote workforce—and we’re
providing educational and experience
opportunities for employees to
develop in these key areas. The skills
are categorized for different target
audiences (enterprise, divisionspecific, role-specific and people
leaders), and the company’s C-suite
executives champion these skills and
are committed to employee growth.
