CSAA IG 2023 Impact Report 0424 Rev1 - Flipbook - Page 3
From our interim CEO
Our Impact
2023
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From Our Interim CEO
2024 marks the fourth year
CSAA Insurance Group has
issued an Environmental,
Social and Governance
Report — and the first year
we're calling it Our Impact.
We've made this change
because we believe it
better reflects the work
we're doing, uniting it
under the overarching
lens of the collective impact we're
making in these spaces.
We recognize that addressing one
audience or one area in isolation
may not lead to the outcomes we
want. That’s why we’re adopting a
Total Social Impact lens—assessing
the total benefit our products,
services, operations, core capabilities
and activities bring to society
and in particular to diverse and
marginalized communities. Our focus
has expanded, our ambitions have
strengthened, and our activities to
support our planet (environmental),
our people (social) and our practice
(governance) have become more
integrated, urgent and effective.
We engage in partnerships to enable
this work because we know that
Planet
partnering for change makes change
far more likely to occur. That was
the idea behind the global Climate
Resiliency Challenge we launched
in 2023 with design firm IDEO and
professional services firm Aon, among
others. Through this Challenge, we
sought solutions to help frontline
communities prevent, prepare for
and recover from climate-related
disasters, such as wildfires, floods and
extreme weather. In this report, you’ll
find case studies celebrating some of
the Challenge winners and how their
big ideas have leaned into innovation
to support their communities.
Similarly, CSAA’s partnership with Blue
Forest Asset Management to create
the California Wildfire Innovation
Fund, in which CSAA committed to
invest $25M, will help protect the
environment, our customers and
communities. Part of our investment
has been committed to impactful
projects that are helping reduce
wildfire risk, and thereby greenhouse
gas emissions, while providing job
opportunities in rural communities.
This past year we’re also proud to
have accomplished a great milestone:
representation of women at the
People
Practice
supervisor, manager and executive
ranks (combined) achieved parity with
the U.S. labor force. And to continue
tackling organizational needs concerning inclusion and belonging, we
introduced systems thinking to CSAA
culture. At its core, systems thinking
involves understanding how different elements within a system interact
with one another and how changes in
one area can impact other areas.
This strategy requires employees at
all levels of the organization to engage
to actualize our purpose, which is why
45% of CSAA employees participated
in volunteer opportunities in 2023
versus 37% in 2022, with close to
400 more employees spending their
time serving our communities. Our
employees also supported causes
more through donations in 2023,
with 32% donating out of pocket or
volunteer rewards to causes they’re
passionate about, compared to
21% in 2022.
And as an insurer, the Planet
aspect of our work is imperative,
given the role we play in helping
policyholders who experience losses
due to climate-related changes.
We had a goal of a 50% reduction
of greenhouse gas (GHG) emissions
by 2025 (Scopes 1, 2 and 3, inclusive
of business travel, employee commute,
work-from-home energy, and paper
use)—and I’m excited to report
that we’ve met that goal ahead of
plan. That said, 2023 brought new
challenges, as the insurance industry
as a whole saw more climate-related
disasters. This not only hurt the
bottom line but made it all the more
critical that we move quickly on
climate action.
We believe that our impact strategy
facilitates an empowered workforce
and trust in our company, all of which
are integral parts to the sustainable
growth and profitability of our
organization. This year, and every
year, we commit to assessing our
programs and policies through the
lens of community impact, and when
necessary, creating changes to deepen
our impact as a corporate citizen.
Michael J. Zukerman
Interim President and CEO
CSAA Insurance Group
