Impact Report SPREADS 121223 - Flipbook - Page 22
Cran昀椀eld Trust On Call provides
free help, advice and guidance
to charity leaders facing critical
issues.
It addresses immediate short questions, which do
not need a full consultancy project. On Call gives
leaders the opportunity to talk to an experienced
member of our team as well as a volunteer with
the right skills and expertise to help them address
the challenge. Calls explore possible solutions to
problems and provide the clarity and con昀椀dence
that charities need to make timely decisions.
During the year, we offered ‘Charity Contact Days’
at key times of the year, including Small Charity
Week and Welsh Charities Week. The number of On
Calls delivered more than tripled from 60 last year
to 197calls during the year. We have increased the
number of volunteers who support On Call to 76
during this year.
Most calls were on strategy and planning, closely
following by 昀椀nance topics. Governance and
marketing and communications were also high on
the On Call list for support during this year. On Call
can sometimes also lead to longer term consultancy
projects as it helps to tackle immediate problems,
leading charity leaders to think about longer term
issues or planning.
Cran昀椀eld Trust On Call
Supporting Organisations
Other
22
Human Resources
14%
Strategy
and Planning
29%
5%
12%
27%
13%
Finance
Governance
197
charity leaders received
On Call advice in the last year
76
volunteers supported On Call
99%
of charity callers
would use On Call again
99%
would recommend On Call
to other organisations
99%
felt that the call had helped
to resolve their problem or question
Marketing
and Comms
