Code of Conduct - CollectiaGroup - Flipbook - Side 14
Approach
How we work
At Collectia we recover your money while focusing on a good debtor
experience. We always approach debtors with respect and understanding
towards their situation which is a core element in the way we train our
employees. We strive to have an open and trustworthy dialog with debtors
because it is fairer and because it promotes faster payments and maintains
a good relationship between you and your debtors.
Our Team
Our collection department consists of debt advisors who help and advice your
debtors to settle their debt while maintaining a good relationship between you
and your debtors.
Transparency
We provide online portals that give a complete overview of your cases,
reporting and communication with Collectia. Furthermore, a platform is made
available to your debtors, which allows them to pay their debts easily, request
an instalment plan, and communicate with us.
Selecting the right customers
We value only to work with companies who have a market standard
invoicing process, and always follow the law. We expect that our customers
respond to all disputes from their debtors and that all individuals and
companies are given a fair and professional treatment, before handing the
cases over to us.
Jesper Winther,
CSO
