Credit Union Annual Report 2021 V2 - Flipbook - Page 26
Credit Union ANNUAL REPORT 2021
24
TRAINING AND DEVELOPMENT
Excellence in Service
CCCU 63rd Annual International Convention
Coaching for Employee Engagement and
Performance
Managing Customer Service
Motivating & Engaging Your Team
PROMISES (The PRIDE Programme)
The Art of Delegation
The Demand for Employee Experience 2021
- Engage
Time Management & Productivity
Leadership
Human Resources Team
Developing Team Leaders
Essentials of Supervision
The Credit Union has a responsibility
each other. Recognition of each other
to train and develop its employees as
is done as the service occurs and not
well as its directors and volunteers so
at the end of the year. In addition,
that they are equipped to carry out their
each employee is recognised on their
respective duties. Annual training for
birthday and anniversary date with our
employees, directors and volunteers
Credit Union.
was provided through webinars, local
and overseas conferences, and inhouse training during 2020/2021 which
included areas such as Excellence in
Service, Leadership, Operations, Risk
Management and Wellness.
Due
to
the
COVID-19
the 63rd CCCU Annual Conference
was held online, and the theme was
“Resilience
-
Building
Resilience
Through Self-Reliance.”
First 90 Days as a New Manager
Preparing New & Potential Managers for
Success
Operations
Staff engagement is fundamental
Advanced Excel Workshop Training
to our culture at our Credit Union.
Effective Debt Collection
We hold quarterly staff meetings,
Essentials of HRM
interim staff huddles as needed, invite
staff to participate through surveys,
celebrate
Pandemic,
Essentials of Supervision: Developing Your
Leadership Styles
special
holidays,
and
highlight achievements in our monthly
lmmigration 101 Training
Labour Law Training
Understanding Financial Statements
newsletter, “Staying Connected”.
Staff development through training in
functional areas as well as in wellness
Risk Management
Financial Counselling Training
continued to be the focus despite
ACAMS Anti- Financial Crime Virtual
Symposium
The year remained a very hectic one for
the additional duties for most team
Enterprise Risk Management
the Human Resources Department. The
members on the implementation of
Human Resources Manager worked
the new Core Banking System.
assiduously to maintain staff morale,
engagement, and development during
the year.
The team completed risk registers for
Loans Securities Documentation
0perational Risk Management
Valuators Forum on Real Estate
their respective areas through training
exercises coordinated by the Chief
Wellness
An important area of focus included
Risk & Compliance Officer as well as
the
Recognition
an external service provider. The team
Do You Need to Refuel After a Tough Year?
(Executive Team)
Programme which has been well
also received continued training in
Managing Time & Stress in the Workplace
received by all team members as
data protection and detailed training
they recognise their colleagues for
on the revised Employee Code of
The Development of Vaccines and How it
Prevents Disease
excellence in service to members and
Conduct.
new
Employee