2023 Annual Report - Flipbook - Page 12
12 Credit Union Annual Report 2023
People
Our Employees
The Credit Union employed 74 (2022: 70) staff members,
consisting of 20 males and 54 females, as of 31 July 2023. Our
team is committed to continuous improvement to meet and
exceed the expectations of our members within the rules,
policies, and procedures of the Credit Union.
74
Total staff
54
Female
20
Male
Based on feedback from our staff focus groups, we are in the
process of:
Our Credit Union hosted the regional credit union leadership
programme, CaribDE, during the 昀椀nancial year here in Cayman.
•
Completing an Employee Wellness Policy
•
Completing an Internal Communication Policy
•
Implementing an Intranet
•
Enhancing the performance award programme
Our Credit Union sponsored 18 attendees: eight staff, two
directors, a credit committee member and seven members. In
total, 25 attendees represented the region, including six from the
Bahamas, two from Guyana, two from Jamaica, 昀椀ve from St
Lucia, nine from Trinidad & Tobago, and one participant from the
USA.
•
Providing Effective Management Training for all managers
•
Implementing a Learning Management System that provides
training to all employees based on performance
requirements
To recognise the increased costs caused by in昀氀ation, in July
through October, we provided all employees (except for the
management team) with a gift voucher to apply to their monthly
gas or electricity bill.
We provided a record level of training to all employees,
volunteers, and members during the 昀椀nancial year. Training was
provided in business writing, exceptional member service,
cybersecurity, physical security, risk awareness, compliance,
anti-bullying, sexual harassment, leadership, and Microsoft
Excel. In addition, several staff achieved certi昀椀cations: two in
information technology and eight in compliance. Five staff are
continuing their educational journey to earn an associate or a
bachelor’s degree.
Speakers included the Hon Deputy Governor, Mr Franz
Manderson, WorldDE holder, 1st Vice Chair of the Credit Union
Board of Directors and 昀椀rst female board member of CCCU, Ms
Corinne Glasgow, Board Chairman, Mr James Watler, and CEO,
Ms Patricia Estwick.
Five members of staff and two directors attended the regional
CCCU Conference, “Making the member connection mission
possible,” in Puerto Rico in June of 2023. Seven directors, two
members of the credit committee and two members of the
supervisory committee attended the WOCCU Conference in
Vancouver, Canada, in July 2023, which covered topics such as
disrupt or be disrupted, give credit union youths a reason to
dream, and credit union resilience.