Course Catalogue Chart Learning Solutions 2025 - Catalog - Page 20
2025 Course Catalog
Customer Service Management Suite
1. FIRST IMPRESSIONS
2. BUILDING RAPPORT
3. PRODUCT/
PROCEDURE
KNOWLEDGE
4. TIME MANAGEMENT
5. QUESTIONING
6. LISTENING
•
Greetings/Introductions
•
Customer Courtesy
•
Professional Image/Clothing
•
Word Choices
•
Telephone Skills
•
Business Etiquette/Customer Care
•
Instant Rapport
•
Building Trust and Respect
•
Confidence in any Situation
•
Building Positive Relationships
•
Product & Procedural Knowledge
•
Competitive Knowledge
•
Building Credibility
•
Developing Expertise
•
Industry Trend Resource
•
Missions/Goals/Manage
