Course Catalogue Chart Learning Solutions 2024 - Catalog - Page 16
2025 Course Catalog
7. PRESENTING/
RECOMMENDING
8. PRODUCT
KNOWLEDGE
9. CONTACT
MANAGEMENT
10. INFLUENCE
TECHNIQUES
11. NEGOTIATION
SKILLS
12. RESOLVING
CONCERNS
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Planning Persuasive Presentations
•
Preparing Presentations that Sell
•
Practicing for Perfect Delivery
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Presenting with Impact
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Avoiding Mistakes and RX for Anxiety
•
Product & Procedural Knowledge
•
Competitive Knowledge
•
Building Credibility
•
Developing Expertise
•
Industry Trend Resource
•
Customer Relationship Management
•
Sales Force Automation
•
CRM Implementation
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Customer Experience Management
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Managing Customer Expectations
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Appropriate Use of Power
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Six Influence Techniques
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Getting Others to Follow Your Lead
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Influencing Change
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Credibility: Maximizing Core Influence
•
Intro to Negotiation and Strategy
•
Planning Effective Negotiations
•
Opening Win-Win Discussions
•
Exploring Win-Win Alternatives
•
Reaching Agreement and Tactics
•
Intro to Negotiation and Strategy
•
Planning Effective Negotiations
•
Opening Win-Win Discussions
•
Exploring Win-Win Alternatives
•
Reaching Agreement and Tactics
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