Course Catalogue Chart Learning Solutions 2024 - Catalog - Page 19
2025 Course Catalog
Customer Service Management Suite
Our Customer Service curriculum focuses on the customer-facing skills and behaviors
essential for working with both internal and external customers, clients, and prospects.
These courses are valuable for employees in customer-facing roles, including retail personnel
and help-desk staff who have daily customer interactions.
Designed for executives, managers, supervisors, and emerging employees, these courses help
individuals become more effective at leading themselves and others.
The Customer Service courses are structured into five sections, each featuring interactive
tutorials, Application Activities, and Knowledge Checks. These tools equip you to transform
knowledge into immediate, actionable behaviors.
If you choose to work with a Certified Chart Coach™, they will have access to additional
coaching support materials to ensure successful learning transfer within your organization.
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