CAL FIRE StrategicPlan24 Web - Flipbook - Page 22
GOAL 4
Leverage technology to modernize internal
human resources processes and create
efficient and effective innovative solutions
to promote, support, and enhance the
employee experience.
OBJECTIVE 4.1
Develop and implement ongoing customer service surveys to solicit feedback on
interactions and experiences with human resources personnel and processes to
measure and improve customer satisfaction.
OBJECTIVE 4.2
Develop and implement a process to query input from internal human resources
personnel about barriers and inefficiencies they encounter, and how these could be
mitigated.
OBJECTIVE 4.3
Develop and implement a human resources focused onboarding process (including
employee orientation) to provide new and existing employees with assistance in
completing new-hire paperwork, access to resources and training modules, and a
contact to answer personnel-related questions.
OBJECTIVE 4.4
Develop and implement an internal human resources review system for determining
compliance in applying employee benefits and compensation in order to streamline
processes and ensure accuracy for employees.
OBJECTIVE 4.5
Develop and implement detailed human resources-related trainings (e.g., benefits,
| CAL FIRE STRATEGIC PLAN 2024
compensation, injury and accommodations, promotional opportunities) for all
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managers and supervisors to improve operational efficiencies in core and support
functions.
OBJECTIVE 4.6
Expand and enhance the internal Supervisor’s Toolbox to serve as a one-stop
shop for basic personnel information and a comprehensive online resource for
information.
OBJECTIVE 4.7
Develop and implement a human resources software solution to streamline
communication by providing an automated submittal and inquiry system to improve
employee access and enhance the customer experience.
