HE Student Induction Brochure Aug 2023 final - Flipbook - Page 21
Providing a high quality student experience
Bury College University Centre is committed to providing high quality
services for all students.
This is achieved via the following steps:
• Taking account of stakeholders’ views (your voice) enables us to
promote and develop capacity for sustainable improvement.
• There is a Compliments and Complaints Policy and Procedure in place.
Compliments and complaints are monitored and administered centrally by the Quality Team under the direction of the Deputy Principal,
Curriculum & Quality.
• The complaints procedure is designed to help us gain a clearer view of
how our students and other users of the University Centre perceive us.
• It sets out to ask for compliments as well as complaints so that we can
identify good practice across the University Centre as well as
identifying those areas where we have fallen short of our high
standards.
• A key contact for you to note is Adrian Emerson whose role is to
support quality related aspects within our university provision. Please
contact him on adrian.emerson@burycollege.ac.uk
