Sanctuary Catering Package - Flipbook - Page 25
DI ET ARY REQ UI REM ENT S & FO O D AL LERG IE S
CA NC ELLA TI O NS
Dietary requirements are required 10 days prior to the event. While SCE make
best efforts to cater for dietary requirements and food allergies, we cannot
guarantee that meals provided are to exact specifications. If dietary requirements
and food allergies are of a serious nature, we recommend guests provide their
own meals.
Cancellation or part cancellation of an event must be received in writing. In the
event of a cancellation, the booking deposit and other monies paid to SCE maybe
forfeited. If the booking is cancelled within 90 days of the event, a cancellation fee
of 25% of the total estimated value of the event plus 20% of hire equipment if
applicable, is payable to SCE. If cancellation occurs within 14 days or less 100% of
all costs are payable.
ME NU C HA NG ES & S UB S TIT UT IO N
CO V I D 1 9 CLA US E
SCE reserves the right to change or withdraw any items or services for sale up to
and including at the time of the event. We will advise you of any changes that need
to be made and endeavour to replace the item with a suitable alternative. SCE will
not be held liable for impact to the client or its customers as a result of menu or
service changes.
P LAN NE D & GU AR AN TEE D N UMB ERS
Planned numbers are to be advised at time of booking confirmation. A guaranteed
minimum number of guests attending the event are required by no later than 10
working days prior to the event.
If the booking is cancelled at any time due to the event not being permitted in the
form originally planned under any State or Federal Government law, regulation or
direction in force at the time of the event relating to the COVID-19 pandemic. This
includes border closures and quarantine periods preventing event organisers,
keynote speakers and bridal party attending.
If your event attendance number has been affected and less than 50% of the
planned numbers are unable to attend the clause is also applicable. SCE will retain
the deposit to use towards a new event date. If a new event date is not achievable
by both parties then SCE will retain a 10% administration fee of the projected
event cost and return the remainder of the money paid to the client.
F IN AL NU MBE RS
You must confirm the final number of guests for the event no later than 7 full days
prior to the event, at which time the final invoice will be prepared for prepayment.
Additional charges post event will be based on additional number of guests
attending the event (based on SCE’s count) over the guaranteed minimum number.
All beverages and additional items consumed on the night will be invoiced directly
after the event and paid no later than 7 days after the event date.
SANCTUARY CATERING & EVENTS
EX TE RNA L SU PP LIE RS
A supplier list must be provided with their contact details at least 7 days prior and
approved by SCE. SCE must approve all suppliers before they are engaged. All
supplier access times must be arranged directly via SCE and the supplier. SCE has
a list of approved suppliers and may not approve alternate options or may impose
additional staffing and set up costs when applicable. External suppliers must abide
by any work safety standards requested by SCE or the Zoo. SCE or the Zoo will
not be liable for any injury, illness, damage or loss as a result of a supplier failure
to operate safely or in accordance to the relevant Occupational Health, Safety and
Welfare regulations.
