The Future of Food - Bergmeyer Trend Report - Report - Page 7
NUMBER 01
Giving The People
What They Want
Never has the customer had more options available to them in how they satisfy their food
cravings than they do today. From dine-in to drive-thru and everything in between, the food
industry has an array of formats at their disposal to give the people what they want, when
they want it, and more importantly, how they want it. Not a revolutionary concept but critical
for operators to adopt – putting a full range of ordering options in the hands of the customer
is empowering and allows for a truly touchless experience. This is not a revolutionary concept
but is critical for operators to adopt.
Walk-up window at Pete’s Coffee
To be competitive and responsive to what will be a long-term effect of the pandemic, consider
introducing drive-thrus, walk-up windows or separate meal delivery service queues. This
will be critical to meeting the guest where they’re comfortable.
Consider introducing drive-thrus,
walk-up windows or separate meal
delivery service queues.
Other new dimensions to food delivery for the Quick Serve Restaurants (QSR) and Fast
Casual categories include “Home Meal Kits” and grocery services – all of which may be
long-term services to adopt and maintain as demand warrants.
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BERGMEYER TREND REPORT | THE FUTURE OF FOOD
Fast-casual dining restaurnat, CAVA
