BCHS Quality of care 2024 digital - Flipbook - Page 2
Welcome to our quality report
Our 274-strong workforce proudly offered more than 50 services
in 2023-24 to our valued clients across eight locations
in Bendigo central, Mitchell Street, Hopetoun Street,
Holdsworth Road, Kangaroo Flat, Elmore, White Hills and Eaglehawk.
“Wow, what a lovely greeting!
I received a warm smile and
a jolly hello when I arrived for
my appointment today at the
Kangaroo Flat site. It really
lifted my spirits.”
“You have been
exemplary in all aspects
of your business.
Great end-to-end
service.”
“What is different about BCHS
Pelvic Pain and Endometriosis service
is it isn’t a medical model… They just
listened. They asked me every question that
no one’s ever asked me that I hadn’t even
thought about... It’s just been so, so much
more validating than any of my previous
experiences with straight
medical options only.”
“[With Family Services help]
there was support in helping me
cope better, also to communicate
with my children in a more positive
way and mental health support in
dealing
with my trauma.”
“Please pass on my thank
you to every member of staff
because they all contributed
something important to
improving my mental and
physical health.”
FEEDBACK
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