BCHS Quality of care 2024 digital - Flipbook - Page 4
Message from the Chair and CEO
It is a great pleasure to report back to our community about what we have achieved at Bendigo Community Health
Services (BCHS) over the last year. It has been a huge year on many fronts.
As you will see reading through these pages, we have continued to be resilient and bold in the pursuit of equitable and
quality health care for all.
Our Team
Leadership
We thank, and are so proud of, all our BCHS staff
and volunteers for their resilience, adaptability and
innovation that ensured we carried on with the
delivery of person-centred services for our community.
It truly is humbling to be part of such a generous,
committed team.
Our Board and Senior Leadership team continued
to provide great guidance to staff. We have a new
Wellbeing Committee which has already provided an
important voice to the organisation about where to
focus wellbeing initiatives that support employees to
feel safe, supported and respected.
Community Voice
We also have a new Clinical Governance and Quality
Committee that will feed into the Board Clinical
Governance Committee. We have huge ambitions for
this committee and already have a list of important
priorities. This team will provide stewardship to help
define and measure the quality of care experience at the
front line.
We are committed to deeply listening to our community
and have a plan to develop a Community Participation
Framework and a Lived and Living Experience plan so
everyone can authentically and respectfully engage with
our organisation across the City of Greater Bendigo.
Our Youth Ambassadors at headspace and the
co-design of the Loddon Children’s Health and
Wellbeing Local with communities across Loddon have
been powerful examples of the positive impact the
community can make on the planning and delivery of
services at BCHS.
Board
We thank our Board Directors for their remarkable
leadership, and for generously giving their expertise and
guidance, which is highly valued.
Final sincere thanks to Executive Leader, Dale Hardy, for
his support of the first six months of my tenure as CEO
and for his support as acting CEO for periods of time
over the past 12 months.
Strategic Plan 2025-2027
After much consultation with staff and stakeholders,
the Board adopted the co-designed Strategic Plan at
a May 2024 Board meeting. This new plan will drive the
decisions and directions of the Board and organisation
and is aimed at meeting community needs in alignment
with the:
•
Vision: Better health and wellbeing across
generations; and
•
Purpose: Supporting you and your family to live
healthy lives.
Both the Board and the CEO have greatly appreciated
the support from the Office of the CEO team, Sharyn
Brasher, Christine Whatley, Leanne Oberin and Kevin
Pittman, Company Secretary.
A warm welcome to our new Executive Team: Dr Naveen
Tenneti, Chief Operations Officer; Cathy Gaskell,
Executive Leader Organisational Support; Dale Hardy,
Executive Leader Community Partnerships & Integration,
and our new Operations Managers: Julie Cairns, Christine
Gibbins and Cilla Boucher.
Together we grow.
Importantly, the values of
lived and living experience;
equity; people; partnership;
and integrity will guide the
organisation and each of us in
our desire to provide impactful
community health services.
Melanie Eddy - Chair
Mandy Hutchinson - CEO
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