BCHS Quality of care 2024 digital - Flipbook - Page 39
Accreditations
New safety system
for Central site
BCHS is committed to ensuring healthy and
safe working, and service and program delivery
environments for all employees, clients and visitors.
During the 2023-24 financial year, BCHS had a new
medical duress system installed at our Central site
for the medical and allied health practice. There is
now a button located in each of the medical and allied
health rooms which can be pressed during a medical
emergency. This means the staff present can attend to
the client while other medical staff will hear the alert
and proceed to the room to assist. Prior to this the
situation had to be relayed through the phone system.
BCHS staff have been provided with training and
resources to support the rollout of the medical duress
system.
Our quality and safety systems are integrated into
service and program delivery and are supported by our
commitment to maintaining accreditation under the
following quality and safety standards:
•
QIC Health and Community Services Standards
•
ACE&CQA National Quality Standards
(Family Day Care)
•
Aged Care Quality Standards (Podiatry, Physical
Activity Programs, Social Support Group)
•
headspace Model Integrity Framework
(headspace Bendigo)
•
Royal Australian College of General Practitioners
(RACGP) Standards (Medical Practice)
•
Social Services Standards (Family Services)
•
Child Safe Standards.
11%
In 2023-24 BCHS saw an 11% increase in the number
of individuals accessing our services.
27%
Our commitment to providing culturally safe care
means we saw a 27% increase in individuals who
identify as Aboriginal and/or Torres Strait Islander
accessing services.
45%
Thanks to the opening of the new Loddon Children’s
Health & Wellbeing Local we saw a 45% increase in
clients under the age of 10.
16%
Of the clients accessing our services, 16% were from
outside of Greater Bendigo, coming from as far away
as Mildura, Portland and Albury.
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