BCHS Quality of care 2024 digital - Flipbook - Page 22
ALLIED HEALTH
BCHS’ dynamic duo
The exercise physiology team –
Ash and Joel – were excited to
receive a 4.9 out of 5 stars rating
on their one-to-one and group
sessions through their consumer
experience survey in May 2024.
Of the 94 respondents, 100% said
the program met their needs,
made them feel stronger, gave
them a sense of improvement in
their health and wellbeing, and
allowed them to continue to
complete activities of daily living
independently.
The team partnered with BCHS’
cultural diversity team to run a
pilot program aimed at getting the
Karen community to incorporate
more physical activity in their
daily lives. The intent was for
participants to become healthier
and improve common chronic
health conditions prevalent in the
Pictured: Ash and Joel are our exercise physiology team
Karen community. The program ran
for nine weeks, and preliminary post
program assessments have showed
improvements in balance, strength
and pain levels for all participants.
An added bonus was the creation
of recorded exercises in Karen that
can be given to current and future
participants to further engage
people within the community who
may not yet be comfortable in a
group setting.
“The exercise physiology team are very
good and I am happy.”
“[I receive] excellent care and attention,
they are always on time and have a caring
nature.”
Podiatry team put their best foot forward
BCHS’ podiatry team received a
resounding tick of approval from the
Bendigo community in the consumer
experience survey last year. A total of
83 consumers responded to the survey
with 100% of respondents rating the
service 5 out 5 and saying they felt safe,
welcomed and were treated with dignity
and respect.
The team undertook a review of the
clinical guidelines of Bendigo Podiatry
Diabetes Model (PDM) in partnership
with Bendigo Health. The review
resulted in significant changes in how
we communicate with other podiatrists
in the region regarding clients with
lower leg complications. The PDM
guidelines have now been updated to
include the most relevant evidence for
our region.
“My feet feel amazing now and are pain free.”
“I walk a lot and do much better when my feet are treated.”
“They keep me out of hospital!”
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