05-19-2024 Family Caregiver - Flipbook - Page 23
Do you know someone
who is in a nursing home
or assisted living facility?
Are there concerns related to quality of care and/or quality of life?
The Long-Term Care Ombudsman Program is available to assist!
What is a Long-Term Care Ombudsman?
Long-Term Care Ombudsmen serve as advocates for residents of assisted living facilities and nursing
homes. They routinely visit long-term care facilities and help educate residents and the public about
resident rights and work to resolve residents’ complaints.
How can the Long-Term Care Ombudsman Program (LTCOP) help me?
Ombudsmen help residents resolve complaints and concerns in areas such as personal/nursing care,
privacy, meal preferences and lost possessions. Anyone may contact the LTCOP to confidentially discuss
concerns and/ or request information on long-term care placement options.
Residents Have Rights!
Ombudsmen protect and uphold resident rights including:
• The right to be treated with dignity and respect
• The right to voice grievances without fear of retaliation
• The right to reasonable accommodation of needs and preferences
• The right to access to one’s own medical records
Rewarding volunteer opportunities available!
For assistance, please contact the Carroll County Long-Term Care
Ombudsman Program office by calling (410) 386-3800.
The Americans with Disabilities Act applies to the Carroll County Government and its programs, services, activities, and facilities. Anyone requiring an auxiliary aid
or service for effective communication or who has a complaint should contact The Department of Citizen Services, 410.386.3600 or 1.888.302.8978 or MD Relay
7-1-1/1.800.735.2258 or email ada@carrollcountymd.gov as soon as possible but no later than 72 hours before the scheduled event.
2024 – 2025 Carroll County Bureau of Aging & Disabilities Resource Guide
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