2024 Archdiocese of Atlanta / Lay Employee Quick Guide - Flipbook - Page 35
For Employees:
What is the Employee
Assistance Program?
®
The Employee Assistance Program is provided by ComPsych
®
GuidanceResources and offers counseling, legal and financial
consultation, work-life assistance and crisis intervention services
to all our employees and their household family members.
Why provide an EAP?
Because we care about our employees and their dependents.
The EAP can be used free of charge as needed when you or
your dependents are facing emotional, financial, legal or other
concerns.
Are the services confidential?
Yes, the EAP is strictly confidential. No information about your
participation in the program is provided to your employer.
Why might my family or I use the services?
There are many reasons to use these services. You may wish
to contact the EAP if you:
•
Are feeling overwhelmed by the demands of balancing
work and family
•
Are experiencing stress, anxiety or depression
•
Are dealing with grief and loss
•
Need assistance with child or elder care concerns
•
Have legal or financial questions
•
Have concerns about substance abuse for yourself or
a dependent
24/7 Live Assistance:
Call: (888) 279-7971
TRS: Dial 711
What happens when I call?
When you call, you will speak with a GuidanceConsultant SM ,
a master’s- or PhD-level counselor who will collect some
general information about you and will talk with you about
your needs. The GuidanceConsultant SM will provide the name
of a counselor who can assist you. You can then set up an
appointment to speak with the counselor over the phone or
schedule a face-to-face visit.
What counseling services does the EAP provide?
The EAP provides free short-term counseling with counselors in
your area who can help you with your emotional concerns.
If the counselor determines that your issues can be resolved
with short-term counseling, you will receive counseling through
the EAP. However, if it is determined that the problem cannot be
resolved in short-term counseling in the EAP and you will need
longer-term treatment, you will be referred to a specialist early
on and your insurance coverage will be activated.
Can my children use the EAP?
Yes. The EAP is a confidential benefit for employees and their
household family members.
Online: guidanceresources.com
App: GuidanceNowSM
Web ID: RCAA
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