2024 Archdiocese of Atlanta / Lay Employee Quick Guide - Flipbook - Page 25
Enhanced Explanation of Benefits
Meritain produces an individual Explanation of Benefits (EOB) and an enhanced EOB Series. The enhanced
EOB series shows your claims in blocks of 21 business days. This helps you to manage your healthcare files
with ease.
It’s easy to read and understand
With your enhanced EOB, you can better manage your journey to better health. You’ll see all details about
your services in one place—so you’ll have less paper lying around.
Still want to see a single EOB?
Don’t worry, you still have the chance to access EOBs online. Just follow these quick steps:
1. Log in to www.meritain.com.
2. Click on the “person” icon in the top right of the screen next to the Log Out button.
3. Select the tab that says Update Electronic Communication Preferences.
4. Pick your email choices. Signing up for email EOB notices gives you secure, instant access to your claims and
history through your mobile phone, tablet or computer.
If you have any concerns, just contact Meritain Health Customer Service at the phone number on the back of your
ID Card. We’re here to help.
24 x 7 Nurse Line
Talk with a Nurse
Registered nurses are readily available to discuss healthcare questions about your current illness or general
health and will provide information that might be useful to you and your physician.
Community Resources
Nurse counselors will direct you to community resources such as classes, support groups and seminars.
24 x 7 Nurse Line
• 1-888-229-9301
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