FSP Playbook v11 - Flipbook - Page 27
No
ses
No
Surprises
WHAT DO WE MEAN BY
‘NO SURPRISES’?
Clear, timely and transparent communication.
We don’t sit on news.
Why will this make
us successful?
This demonstrates reliability, openness and
responsiveness that will be respected by
others. Challenges, changes or errors occur
from time to time, how we react and respond
to them is what separates us as a high
performing organisation.
