FSP Playbook v11 - Flipbook - Page 26
We communicate key
points quickly, effectively
and honestly.
We promptly
acknowledge
receipt of key
communications.
We are concise
and specific with
our communications
to ensure key news
is understood.
Surpris
Raise flags early
to allow for early
mitigation.
We use the right
communication method
based on the urgency
of the situation.
We don’t shy away
from difficult
conversations.
Winning
behaviours
