FSP Playbook v11 - Flipbook - Page 23
s&
10s
9s & 10s
What do we mean by
‘9s & 10s’?
Delivering valuable, world class experiences
that our colleagues and customers love, whilst
bringing to life the value of human interactions.
We avoid complacency, homogenous
thinking or accepting sub-standard work
or approaches.
Why will this make
us successful?
By delivering consistent, world class
experiences we build trust and customer
advocacy. This results in long-term
engagements and high quality of revenue.
