FSP Playbook v11 - Flipbook - Page 22
We recognise that world
class experience is
not just doing extra
work for free.
We recognise the
importance of perception
and reality. We proactively
ask people how we are doing.
We challenge anything that
gets in the way of us doing
exceptional work.
Winning
behaviours
9s
1
We co-create and
seek out what world
class experience
means in context.
We take personal
responsibility to bring
maximum value, aligned
to a win:win ethos.
