FSP Playbook v11 - Flipbook - Page 14
Crysta
Cle
We agree, regularly
review and
understand the
‘Picture of Success’.
Should we fall short
of our commitments,
we proactively
communicate and
agree what and
when it will be done.
We share what
we understand is
expected of us and
are clear what is
expected of others.
We don’t promise
anything unless we
know we can deliver.
We encourage
others to play back
and validate their
understanding.
We do what we say
we are going to do.
Winning
behaviours
