4299 Altus Insurance Whitepaper FINAL SPREAD - Flipbook - Page 16
Chapter 2: Building for
Success: Essential Capabilities
To Win (cont.)
Having a company 昀椀ring on all fronts is what business
leaders dream of achieving and while perfection
is never possible, proper process mapping and
capability development can get a business closer
to being truly optimised than any single piece of
technology can.
However, this is a complex interchange of information
with hundreds of entry and exit points, so where does
a business start in trying to understand the maturity
of its capabilities?
Capability – or more precisely the lack of it – can o昀琀en
be identi昀椀ed by looking for the problems within a
company. Pinch points, where processes start to slow
down or seize up altogether, can o昀琀en be smoothed
over with technology. However, to really understand
what’s going on, it’s essential to take a step back
and look at the overarching operating model. To
昀椀x a process problem, it makes sense to start with
business capability.
Capability Maturity Assessment – the process
Capabilities
Agree which
business
capabilities are
in scope based
on Capability
Framework
1
As-is Assessment
Assessment
of identi昀椀ed
capabilities
against maturity
criteria; capture
detail on as-is
performance and
known issues
2
Assessment Grids
Reference
model capability
assessment
grids used to
assess agreed
capabilities
3
Analysis
Gap analysis
between the
as-is and to-be
highlights key
areas for focus
of modernisation
e昀昀ort. Interim
states can be
de昀椀ned to
iteratively close
the gaps
4
To Be De昀椀nition
Target maturity
state is de昀椀ned
according
to strategic
objectives of the
business and any
in flight projects
5
Key Outcomes:
Assessment:
In-depth review of
the current state
of the business, a
jointly held view
of its ambitions,
and clarity as to
the gap across all
areas
Modernisation
Objectives:
Refreshed view
of the business
case, in the
context of an
up-to-date
business strategy
Requirements:
Assessment
provides clear
reference point
for developing
and re昀椀ning
requirements for
modernisation
activities
Figure 2.4: Altus Capability Maturity Methodology
16
