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4299 Altus Insurance Whitepaper FINAL SPREAD - Flipbook - Page 14


Chapter 2: Building for
Success: Essential Capabilities
To Win
Just as the e昀昀ectiveness of technology is undermined by ine昀케cient processes,
so too is the e昀昀ectiveness of process when the right capabilities aren’t present.
These capabilities – encapsulating everything from
technology and people to organisational structure
and culture – are what make business processes
come to life and deliver the outcomes for which they
were designed.
In the Altus Capability model below, we segment
these capabilities into multiple distinct categories
accounting for every possible piece of activity within
an insurance company.
Capability Model
INSURANCE COMPANY
Capital Management
Proposition Management
Customer
Management
Distribution
Management
Policy
Administration
Claims
Management
Underwriting Management
Portfolio
Management
Business Class
Development
Product
Underwriting
Policy
Underwriting
Pricing
Management
Supporting Business Capabilities
Business
Management
Financial
Management
Organisation
Support
Figure 2.1: Altus Consulting Capability Framework
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