BP 11122023 129pm - Flipbook - Page 91
IT Standards & Resources
1. ON/OFF-BOARDING Employees
1.1 Develop & document IT policies and procedures that include procedures for requesting and
granting system and application access permissions. These policies should also include
guidelines for Password management, Internet Usage, Social Media Policies, and Remote
Access.
1.2 Require users to agree to Internet Usage, Social Media and Remote Access policies when onboarded. See the Archdiocese's Human Resources Employee manual for some guidance.
https://archatl.com/offices/human-resources/business-managers-resources/
1.3 There should be a formal process with an audit trail for requesting, approving and granting
access to IT resources. This can be implemented formally through the use of a help desk
application or could be through email as long as the process is consistent and process owners are
identified.
1.4 Delete unnecessary files and redistribute old user’s files/data/access to other users upon
termination for up to one year or more if needed.
1.5 Delete old user IDs from your system(s) when an employee exits.
1.6 Maintain a system report of users and their access type for: Parish Soft Family Suite, online
giving vendors, Bill.com, and any other electronic payment processing vendors. Consider
reviewing this report on an annual basis to ensure that access permissions are still in line with job
responsibilities.
2. SUPPORT TIPS
2.1 Set up email using a parish, mission, campus center, or school specific domain account,
(example: @stmichael.org, @saintpeteratl.com )
2.2 It is very important to retain a managed service provider (MSP) for IT support. When
evaluating MSP’s, ask if they have certified technicians that work for them and if so, what
certifications do they hold (Microsoft; Cisco; etc.) The Archdiocese’s IT department has a
