ESG 23 Final Single pages - Flipbook - Page 71
Sustainability disclosure topics and accounting metrics
Summary approach
Data Security
Description of approach Discussion
to identifying and
and Analysis
addressing data security
risks
SV-PS230a.1
See pages 67 to 68
Description of policies
and practices relating to
collection, usage, and
retention of customer
information
Discussion
and Analysis
SV-PS230a.2
See page 68
(1) Number of data
breaches
(2) percentage involving
customers' con昀椀dential
business information
(CBI) or personally
identi昀椀able information
(PII)
(3) number of customers
a昀昀ected
Quantitative
Workforce
Diversity &
Engagement
Percentage of gender
and racial/ethnic group
representation for (1)
executive management
and (2) all other
employees
Category
SASB
code
Topic
Quantitative
SV-PS230a.3
SV-PS330a.1
For more information
As per the SASB requirements a data breach is de昀椀ned
as 'the unauthorised movement or disclosure of sensitive
information to a party, usually outside the organisation,
that is not authorised to have or see the information.'
There have been no known data breaches of this nature.
As RWS is a global business, and in keeping with local
legislation which di昀昀ers from region to region, once again
the decision was taken to reach out to all colleagues
globally but on a totally anonymous and voluntary basis.
This was done so that RWS was deemed to be acting
inclusively rather than excluding certain regions.
The survey asked colleagues to share information on their
gender, age, ethnicity, sexuality and disability.
This was the third year RWS has undertaken this survey
and the response rate was 49.8%, up 13.6 percentage
points from last year (36.2%). Due to the still relatively low
response rate, we are unable to substantiate that RWS is a
truly diverse company.
Going forward we hope that the voluntary response rate
will increase. For the results of our survey, please see
Tables 1, 2 and 3.
(1) Voluntary and (2)
Quantitative
involuntary turnover rate
for employees
Employee engagement
as a percentage
Quantitative
SV-PS330a.2
SV-PS330a.3
See Table 4
See Table 5
FY23 was the third year RWS undertook a Group-wide
employee engagement survey. In FY21, using an o昀昀-theshelf software, RWS achieved a response rate of 81%.
In FY22 we switched to using a world-class external
engagement survey and platform which provides more
precise colleague engagement data and enables us
to benchmark our results externally. The survey was
completed again in September FY23 and we achieved a
global response rate of 84%, slightly down on last year's
score of 85%.
This year we achieved a 61% favourable employee
engagement score (see table 5).
We remain encouraged by the results regarding
diversity and inclusion with a 81% favourable response
to the critical question “RWS promotes a diverse culture
where individuals from all backgrounds feel a sense of
belonging.”
FRAMEWORKS RWS Holdings plc — ESG Report 2023
71
