2025 - Fri 18th completed proofed for print - Flipbook - Page 63
Trading Charter & Booking Conditions
a coach with a different configuration. We
reserve the right to alter a coach seating plan
and allocate seats other than those booked.
Single passengers may be required to share a
double seat with other single passengers.
When your booking is confirmed, you will be
offered the best seats that are available at
that time. If you feel that you require two
seats, then these must be booked and paid
for in advance, at the time of booking. If you
fail to do this and it transpires that the seat
allocated to you is insufficient for your needs
and there is no alternative seating available
then you will be refused access to the coach
and any payments made will be liable to
forfeiture. Specific seats will not be allocated
on coaches operating a feeder service
between joining points and main holiday
departure points or on coaches that carry out
transfers between airports, seaports etc.
12. HOTEL FACILITIES
Some hotel facilities and entertainment may
be withdrawn for routine maintenance or be
subject to seasonal availability and provision
of the facilities cannot be guaranteed. Single
occupancy of rooms may be subject to a
supplementary charge.
full 10-year British Passport (machine
readable) valid for a further 3 months after
your holiday. If you do not hold a full British
Passport or you have any doubts about your
status as a resident British subject, you must
check with the Embassies or Consulates of
the Countries to be visited to confirm the
Passport or visa requirements when you
book. We cannot accept responsibility if
passengers are not in possession of the
correct travel documents. For full details on
passport requirements, please contact ‘the
identity and passport service’ on 0300 222
0000 (www.direct.gov.uk)” You are responsible
for ensuring you are at the correct departure
point, at the correct time and with the correct
documents. Memory Lane Travel reserve the
right to modify itineraries to conform with
requests from competent authorities both
within the UK and abroad. Excursions which
are included in the cost of your booking are
detailed on the brochure page and refunds
will not be made for excursions not taken.
Optional excursions booked and paid for in
resort do not form part of your booking.
Admission fees to buildings may not be
included in the price of the holiday, please
check.
15. SPECIAL REQUESTS
13. HEALTH AND SAFETY
In some foreign countries, standards of
infrastructure, safety and hygiene may be
lower than those to which we are accustomed
in the UK. You should therefore exercise
greater care for your own protection. There
may be countries that we visit that have
special medical requirements for tourists.
These regulations are subject to change and
our clients are responsible for complying with
entry and current health requirements. If you
are not sure of the health requirements for the
country you are visiting, you are advised to
check with your own GP before travelling. You
are also advised to refer to the Department of
Health leaflet “Health Advice for Travellers”
Some people may be at risk from discomfort
or deep vein thrombosis (DVT) if they remain
immobile on a journey for a long period. If you
are planning to undertake a journey of more
than three hours, you should consult your
doctor, if you have ever had DVT, pulmonary
embolism, a family history of clotting
conditions, cancer or treatment for cancer,
stroke, and heart or lung disease or If you
have had major surgery in the past three
months. We reserve the right to refuse any
booking in the absence of a doctor’s
certificate confirming that you are fit to travel.
Where we provide comfort stops you are
encouraged to walk around. Exercise reduces
any discomfort, which may be caused by
periods of immobility. NO SMOKING is
allowed on our coaches (including ECigarettes) and we do not allow pets or any
other animals, although we accommodate
registered assistance dogs, but not on
overseas holidays.
14. TRAVEL DOCUMENTS, ITINERARIES,
PICK-UP POINTS AND PASSPORTS
For all Continental holidays, you will require a
All special needs and requests, if agreed,
should be entered on the booking form and be
included in the confirmation of the holiday.
These cannot be guaranteed except where
confirmed as part of our holiday commitment
to you and are detailed on your holiday
booking confirmation. We are keen to ensure
that we plan the arrangements for your
holiday so that special needs and requests
can be accommodated as far as possible. If
you will need assistance, or may be unable to
fully enjoy all aspects of your holiday you
must tell us in advance so that we can
maximise your enjoyment of the holiday. We
will need to know if you will need special
facilities in the hotel, taking part in the
excursions or have difficulty boarding and
travelling on the coach or other means of
transport. Before booking your holiday, you
should be sure that you and your party are
both physically and mentally capable of
completing the itinerary. If you need advice or
further information either you should contact
Memory Lane Travel . If you will require a
special diet please tell us at the time of
booking, or as soon as you are medically
advised, together with a copy of the diet.
16. PASSENGERS WITH DISABILITIES
We want everyone to enjoy our travel
arrangements. We are happy to advise and
assist you in choosing a suitable holiday. But,
as some of the accommodation and resorts
featured may not cater for even minor
disabilities, it is important that, when booking,
you advise us of any disability, specific need
or complex need you may have and any
special requirements that will make sure the
holiday is suitable. If a passenger requires
personal assistance (for example, assistance
with feeding, dressing, toileting, mobilising)
then this passenger must travel with an ablebodied companion or carer and written
confirmation that such assistance will be
Or book online at
provided for the entirety of the holiday is
required at the time of booking. Coach
drivers/Tour Managers are unable to provide
such assistance.
IMPORTANT
You must tell us if you have an existing
medical condition, disability or complex need
that may affect your holiday or other group
members’ enjoyment of it before you book
your holiday. We reserve the right to request
a doctor’s certificate confirming the
passenger is fit to travel. If, in our
reasonable opinion, your chosen holiday is
not suitable for your medical condition or
disability, we reserve the right to refuse your
booking. You are responsible for bringing
with you the proper clothing and equipment,
which we advise you about in our printed trip
information. We want you to enjoy your
holiday and will help you select an
appropriate trip.
17. PASSENGER BEHAVIOUR
We want all our customers to have a happy
and carefree holiday. You are responsible for
your behaviour and hygiene and the effect it
may have on others. If you or any other
member of your party is abusive, disruptive
or behaves in a way that could cause
damage or injury to others or affect their
enjoyment of their holiday or which could
damage property, we have the right to
terminate your contract with us and we will
have no further liability or obligation to you.
The coach driver/representative, ship’s
captain, or authorised official is entitled to
refuse you boarding if in their reasonable
opinion you are unacceptably under the
influence of drink or drugs or you are being
violent or disruptive. If you are refused
boarding on the outward journey we will
regard it as a cancellation by you and we
will apply cancellation charges. If on your
return journey, we have the right to
terminate the contract with you. We also
request that mobile telephones are not used
on the coach.
18. GENERAL DATA PROTECTION
REGULATIONS We comply with the GDPR
2018 Regulations, our data controller is Chris
Ashcroft and your can request a copy of our
data protection policy can from:
Memory Lane Travel B14 William Way, Moss
Industrial Estate, Leigh WN7 3PT
19. EMERGENCY CONTACT
Our emergency contact details are
Tel: 01942 728 960
Email: sales@memorylanetravel.co.uk
www.memorylanetravel.co.uk
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