2025 - Fri 18th completed proofed for print - Flipbook - Page 61
Trading Charter & Booking Conditions
1. FINANCIAL PROTECTION
Policy Certificate Number:
EV2201UKFI0011
Policy Holder:
Ashcroft’s Mini Travel Limited t/as Memory
Lane Holidays and Travel
Policy Holder Address:
B14 William Way, Moss Industrial Estate,
Leigh WN7
Company Registration number:
06950361
Policy Period:
00.01hrs 1st February 2025 and 24.00hrs
31st January 2026**
Ashcroft’s Mini Travel Limited is a company
committed to customer satisfaction and
consumer financial protection. We are therefore
pleased to announce that, at no extra cost to
you, and in accordance with the current ‘’The
Package Travel, Package Tours Regulations ‘’
all passengers booking with Ashcroft’s Mini
Travel Limited are fully insured for the initial
deposit, and subsequently the balance of
monies paid as detailed in your booking
confirmation form. The policy will also include
repatriation if required, arising from the
cancellation or curtailment of your travel
arrangements due to the insolvency of
Ashcroft’s Mini Travel Limited.
This Policy is issued by Evolution Insurance
Company Limited which is registered in
Gibraltar No. 88737 with a registered o昀昀ice at
5/5 Crutchett’s Ramp, Gibraltar, GX11 1AA.
Evolution Insurance Company Limited is
authorised and regulated by the Financial
Services Commission in Gibraltar and
authorised and subject to limited regulation by
the Financial Conduct Authority (FCA) in the
UK. Details about the extent of our
authorisation and regulation by the FCA are
available from us on request.
In the unlikely event of Insolvency of Ashcroft’s
Mini Travel Limited please follow the
procedures below:
Claims should be submitted in writing within 14
days of the Administration order or Ashcroft’s
Mini Travel Limited being declared insolvent
supported by documented evidence quantifying
the value of the claim. Claims should be
submitted to:
Evolution Insurance Solutions Limited, 53A
High Street, Saffron Walden, Essex, CB10 1AA
or via email to claims@evo-insurance. com
Policy exclusions: This policy will not cover any
monies paid back to you by your Travel
Insurance or any losses which are recoverable
under another insurance or bond (with the
exception of Credit and Debit card). This policy
will also not cover any loss sustained by
Passenger(s) booked on a flight-inclusive
package sold and commencing within the
United Kingdom.
**Policy Period covers bookings made within
the dates specified regardless of date of travel**
2. BOOKING AND PAYMENT
When a booking is made, the ‘lead name’ on
the booking guarantees that he or she is 18 or
over and has the authority and accepts on
behalf of the party the terms of these booking
conditions and pays the deposit indicated in the
brochure and as confirmed in the pre-contract
information. After we receive your booking and
all appropriate payments, if the arrangements
you wish to book are available, we will send you
or your booking agent a confirmation invoice
within 14 days. This confirmation will include
any special requests we have agreed. All
monies paid to your booking agent are held by
them on your behalf until we issue our
confirmation invoice, thereafter your booking
agent holds the money on our behalf. A
binding agreement will come into existence
between us when we dispatch this invoice to
the ‘lead name’ or your booking agent. Please
check the confirmation carefully to ensure all
the information is correct. This contract is
governed by English Law, and the jurisdiction
of the English Courts.
Single occupancy of rooms, when available,
may be subject to a supplementary charge
and these will be shown in the brochure.
You can book by paying a deposit for each
person named on the booking but our
commitment is always conditional upon the
balance being paid as below;
Deposit £60.00 per person. (Except for flight or
European holidays which is £225 pp, Special
one off events may be more, check with the
o昀昀ice).
The balance of the price of your holiday must
be paid at least 8 weeks before your departure.
If you book within our balance due period, you
will need to pay the total holiday cost at the time
of booking. If the balance is not paid in time we
reserve the right to cancel your holiday, retain
your deposit, and apply the cancellation
charges set out in the paragraph below. The
date of cancellation will normally be the date we
receive your written confirmation that you intend
to cancel or 15 days after the balance due date,
whichever comes first.
4. OUR PRICING POLICY
Memory Lane Travel endeavour to ensure that
the most up to date and correct prices are
shown in our brochure. Occasionally, an
incorrect price may be shown, due to an error.
When we become aware of any such error, we
will endeavour to notify you at the time of
booking (if we are then aware of the mistake) or
as soon as reasonably possible. We reserve the
right to cancel the booking if you do not wish to
accept the price which is applicable to the
holiday. Local Authorities in many towns and
cities throughout Europe have introduced new
tourist taxes which must be paid directly to the
hotel by all guests in person. These taxes are
not included in our prices but we will notify you
when applicable.
Holiday prices include all travel, hotel
accommodation and meals as specified in the
holiday description and VAT payable in the UK
where applicable. The price of the holiday will
not be subjected to any surcharges except
those arising from exchange rate changes,
transportation including the price of fuel, air &
ferry operator fares and tolls, embarkation or
disembarkation fees at terminals, duties and
taxes (including the rate of VAT). Even in these
cases we will absorb the cost equivalent to cost
of the first 2% of the holiday price. Amounts
more than this plus £1 administration fee and
Travel Agents commission will be surcharged to
you. If this means the total cost of the holiday
increases by more than 10% then you are
entitled to cancel your holiday and receive a full
refund
of all monies
except Club
any insurance
Cairndale
Hotelpaid
& Leisure
premium and amendment charges. We will
communicate the options with you either
through email or letter, with a reminder if
necessary. If you exercise the right to cancel we
must receive written notice within 10 days of the
date of the surcharge invoice. The currency
exchange rate used in the holiday costings are
based on rates as at November 2018.
5. IF YOU CHANGE YOUR BOOKING
Where optional items are purchased as part of
the holiday, these are payable on the balance
due date except where items, such as theatre
tickets, have been specifically purchased for
you. In this case the cost will be payable at a
separate date notified to you and will not
normally be refunded unless we obtain a refund
from the supplier we use.
If, after our confirmation has been issued, you
wish to change to another of our holidays or
change departure date, we will do our utmost to
make the changes, but we cannot guarantee to
do so. However, notification must be received in
writing at our o昀昀ices from the person who
signed the booking form, at least 60 days
before departures. This must be accompanied
by a payment of £25 to cover our administrative
costs, plus costs we incur in making the
amendment. Alterations cannot be made within
60 days of departure and any such request for
an alteration will be treated as a cancellation of
the original booking and will be subject to the
cancellation charges set out in paragraph
below. Some arrangements cannot be changed
without paying a cancellation charge of up to
100% of the ticket cost.
3. BROCHURE ACCURACY
6. TRANSFERRING YOUR BOOKING
Although Memory Lane Travel make every
effort to ensure the accuracy of the brochure
information and pricing, regrettably errors do
sometimes occur. You must therefore ensure
you check the price and all other details of your
holiday with us at the time of booking and when
you receive our confirmation invoice
You can transfer your booking to somebody
else but the person must satisfy all the
conditions of the holiday and you must inform
us either by letter or email no less than 7 days
before departure. This transfer will cost £20
plus reasonable costs to make the transfer. You
will remain responsible for ensuring payment
before the balance due date. This is in addition
to (and does not affect) the separate liability of
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