Greater Toronto's Top Employers (2025) Magazine - Flipbook - Page 60
60
( 2025 )
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Mentors, wellness and flexibility fuel teams at Fidelity
A
fter Cora Hilgert
earned an undergraduate degree in
Germany in 2012,
she applied for an
internship at Fidelity’s office in
Frankfurt. She didn’t get it, so she
used the opportunity to continue
her education, enrolling in a
master’s program in international
business. Five years later, Hilgert
would have a full-circle moment
with an opportunity to join
Fidelity Canada in Toronto as a
project management coordinator.
Just under one year after
joining the firm, Hilgert’s manager
recommended her for her first
promotion, and today she is the
manager of product operations at
Fidelity Clearing Canada (FCC).
Fidelity Canada businesses are
privately owned, consisting of
Fidelity Investments Canada,
which offers mutual funds and exchange-traded funds for financial
advisors and investors, and FCC,
which provides brokerage firms
and portfolio managers trade
execution, clearing, custody and
back-office services.
“My second role, as a project
manager, and my current role, as
a manager of product operations,
were both new to FCC, and I was
able to make them my own, which
has been really exciting,” says
Hilgert. “And I have been fully
supported along the way.”
In 2022, Hilgert was encouraged to speak at a conference,
presenting to a large audience.
An exciting yet new experience
for her, she asked for training to
improve her skills and learn presentation best practices, which she
received through formal training.
“I felt prepared because I received
coaching, and I still continue to
apply what I learned.”
Hilgert is also part of Fidelity’s
formal mentorship program,
MentorMatch, which she says
has been foundational to her
success. “My mentor helps me
understand how the organization
works, which then helps me move
my goals, and my team’s goals,
forward, all while maintaining my
personal life,” she says. “That’s
really important to me.”
Employee well-being is a
corporate cornerstone. “At Fidelity,
wellness encompasses so many
things, from offering exceptional
traditional benefits to providing
access to innovative services in
mental, financial and physical
health,” says Diana Godfrey,
senior vice president of human resources and corporate affairs. “We
recognize that one size doesn’t fit
all, so we engage benefits experts
and make enhancements available
to all of our employees.”
These services include investment education resources, fitness
reimbursement, a generous RRSP
plan and much more, with a focus
on delivering what matters to
employees and their families. “It’s
about meeting the changing needs
of our employees,” says Godfrey.
“When they speak up, we listen.”
“At Fidelity, wellness
encompasses so many
things, from offering
exceptional traditional
benefits to providing access
to innovative services
in mental, financial and
physical health.”
— Diana Godfrey
Senior Vice President, Human
Resources and Corporate Affairs
Employees at Fidelity Canada have a flexible schedule, allowing them to work when and where they’ll be
most productive.
Fidelity’s culture of listening is
what led the firm to make hybrid
working a permanent fixture,
which allows Hilgert to work from
home several days a week. “We
all have personal appointments
during the day from time to time,
so that takes a lot of stress out of
my workday,” she says.
When Hilgert does work in the
office, she takes afternoon breaks
by getting a free coffee from the
on-site barista, which is part of
