Canada's Top 100 Employers (2025) Magazine - Flipbook - Page 60
TD colleagues show up for their communities
S
eeking opportunities and a
way to give back, Josh Brooks
joined TD Bank Group 14
years ago after graduating
from McMaster University. He
felt that the TD values of social
engagement and supporting the
community aligned with his own,
making it a great match.
Starting as a customer service
representative in Burnaby, B.C.,
Brooks advanced through various
banking roles, moving across different cities from Vancouver to Toronto
to Whitehorse, where he’s currently
a branch manager. In each location,
he felt welcomed and found great
camaraderie among colleagues who
looked out for one another.
“TD has a culture of care,
with leaders who genuinely
support your development,
making sure that colleagues
have both personal and
professional fulfilment.”
— Josh Brooks
Branch Manager, Whitehorse
“TD has a culture of care, with
leaders who genuinely support your
development, making sure that
colleagues have both personal and
professional fulfilment,” says Brooks.
“Everywhere I’ve been within the
bank, I’ve found that same culture
of care, with colleagues who understand and support you in your own
endeavours, and accept who you are.
As I grew into leadership roles, I’ve
continued to uphold that culture,
including mentoring others.”
As a member of the 2SLGBTQ+
community, Brooks says TD is a safe
and inclusive environment where
you can bring your authentic self to
work.
“I’ve always been able to be my
authentic self since the first time I
walked through the doors,” he says.
“That still remains true today.”
TD’s culture of care and commitment to inclusion has also played an
important role in Jenn Lang’s career
journey at TD. Coming from the
broadcast industry, she was new to
banking, and like Brooks, she was
“supported, inspired and challenged
from day one.”
After starting as senior manager of
consumer insights in marketing, she
quickly advanced to more challenging roles, leading the transformation
and digitization of TD’s customer
experience measurement and
helping establish the centre of expertise on consumer behaviour as well
as the diverse community insights
practice team. Five years ago, she
was promoted to her current role as
vice president, enterprise customer
experience and consumer insights.
“I was fortunate early on to work
with several smart, driven and supportive women leaders who helped
me onboard quickly and presented
me with opportunities to demonstrate my expertise and skills,” says
Lang. “TD executive leaders are all
encouraged and expected to mentor
colleagues and sponsor top talent.”
Additionally, Lang has dedicated
time and energy to supporting
diverse communities, both as an
executive lead at TD and as a board
member of a non-profit focused
on rebranding disability through
achievement. She says she feels
inspired by the many TD colleagues
Josh Brooks, branch manager, Whitehorse (left), and Jenn Lang, vice
president, enterprise customer experience and consumer insights,
at TD Bank.
and leaders who volunteer to help
break down barriers, ensuring that
individuals from multicultural and
disability communities can grow,
succeed and thrive – not just in their
careers, but in their lives as well.
“As a Chinese woman with a
non-apparent disability, diversity,
equity and inclusion are core values
in my life, and I believe they are
essential in the workplace,” she
says. “Though it doesn’t get easier,
I continue to share my story in the
hope of helping others navigate their
own journey of self-identity.”
Like Lang, Brooks has been able to
make an impact on the communities
80,736
staff volunteer hours last year
that matter most to him. His proudest moment was being selected for
the TD Vision in Action Award, the
highest honour at TD, in recognition
of his volunteer work within the
2SLGBTQ+ community. TD not only
encourages its more than 95,000 employees to volunteer, but also funds
community giving, with a target of $1
billion by 2030.
“TD’s role in the community is a
key part of this organization,” says
Brooks. “We help lead our colleagues
by focusing on doing what’s right
for our customers, colleagues and
communities where we live. Giving
back is ingrained in our culture.” ¢
1,944
charities helped last year
TD is excited to be one of Canada’s
Top 100 Employers.
careers.td.com
