YLCC Guide-LCV - Flipbook - Page 59
Cancel Registrants, Refund Payments & Credits (WCX)
Refund Scenario #1 = Cancel Registrant and Refund Payments
and/or Credits
o Use when a Registrant will not attend the Camp Trip
o Required order of steps:
• Use Cancel button first
• Then refund Linked Transaction(s) individually
o Registrant Status will show as “Canceled”
o Refunds will have a Linked Transaction Status of
“Completed” and the Amount will show as ($)
o Refund all Credits for this Registrant to see an accurate
Outstanding Balance
Select the following lessons to accomplish this:
• (Required) Cancel Registrants
• Refund Online Payments (if applicable)
• Refund Offline Payments (if applicable)
• Refund Credits (if applicable)
Refund Scenario #2 = Refund Payments w/out Cancelling
o Use when there is an overpayment for the Registrant
o Choose Linked Transaction(s) you would like to refund
o Refunds will have a Linked Transaction Status of
“Completed” and the Amount will show as ($)
Select the following lessons to accomplish this:
• Refund Online Payments (if applicable)
• Refund Offline Payments (if applicable)
• Refund Credits (if applicable)
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