Issue 44 winter 24 - Journal - Page 54
Discussing the design and planning process Andrew
Pymm, commented, “By placing the user at the heart of
our solution, we transform technological complexity into
intuitive, reliable communication platforms that meet the
specific demands of each space. "
In 2024 our family of clients has grown by 20% with new
remote support customers joining us! This shows that
as the demands of our clients and the functions of the
equipment they use becomes more complex, the need for
support increases with it.
Maintenance transcends simple repair. It represents a
proactive engineering approach focused on:
• Extending equipment lifecycle
• Minimising unexpected downtime
• Protecting technological investments, (ROI)
• Ensuring consistent operational performance
At Whitwam AVI we believe in sustaining relationships
and that starts the moment we connect. We don’t just
design, install and maintain AV systems, we build trust
because we care. We support a highly diverse portfolio
maintaining Houses of Worship, heritage sites and
modern spaces, rising to every challenge while executing
the jobs with minimal disruption. From annual proactive
visits to on-demand call-outs, our clients trust us to be
there.
Each maintenance check is like a careful restoration,
ensuring the instrument can still be played well and sound
beautiful.
In conclusion, effective maintenance of audio-visual
systems requires a holistic, strategic approach. By treating
technological infrastructure as a critical asset requiring
continuous professional attention, organisations can ensure reliable, high-performance communication platforms. Even though our teams work with our clients to
install the integration, it’s not the end of our relationship.
We will continue to support our clients with remote support and preventative maintenance as an ongoing service
tailored to maximise the system performance and return
of investment.
i
i
Conservation & Heritage Journal
52
